At Brown Petalee Foods Inc., the home of TAC Delights, we’re dedicated to delivering wellness-infused indulgence in every bite. If you’ve received the wrong product, something arrived damaged, or you have a concern about your order, please review our simple and transparent policy below.

If you happen to receive a product that isn’t what you ordered, don’t worry — we’ll make it right as quickly as possible.

Here’s what to do:

1. Submit a Request:
   Email us at hello@tacdelights.com within 3 days of delivery and include:

• Your order ID
• Clear photos of the item received

1. Our Review:
   Our support team will assess your request within 48 business hours.
2. Product Pickup:
   Once approved, we’ll arrange a pickup through our courier partner.
3. Alternate Return Option:
   If reverse pickup isn’t available in your area, we’ll guide you with an alternate return method.
4. Replacement or Refund:

• If the correct item is in stock, we’ll dispatch it promptly.
• If unavailable, a full refund will be issued to your original payment method.

We pack each product with care, but if your order arrives damaged, we’ll take care of it.

1. Submit a Request:
   Write to hello@tacdelights.com within 3 days of delivery and share:

• Your order ID
• Photos of the damaged product and packaging

1. Our Review:
   Your request will be reviewed within 48 business hours.
2. Pickup & Return:
   If approved, we’ll schedule a pickup of the product.
3. Alternate Return Option:
   If pickup isn’t possible in your location, we’ll provide simple return instructions.
4. Replacement or Refund:

• A replacement will be sent if the product is available.
• If it’s out of stock, we’ll process a full refund to your original payment method.

We’re unable to process returns or replacements if:

• The product has been opened, used, or tampered with
• Original packaging (including seals, labels, or boxes) is missing
• The request is made more than 3 days after delivery
• The product is marked as non-returnable on the website

You may cancel your order before it has been processed or shipped by writing to hello@tacdelights.com. Once an order is processed or dispatched, it cannot be cancelled. If your cancellation is successful and payment was made, a full refund will be issued to your original payment method.